FREQUENTLY ASKED QUESTIONS
Membership Questions
1. How do I become a member?
Selvihali.com.tr the "SUBSCRIBE" link, members can now fill out the membership form by clicking and start shopping. You do not need to pay any fees to become a member of our site.
2. Why should I register?
Cypress Carpet members can quickly learn about your status by filtering your cart ekleyebilirsiniz.sipariş products you faydalanıyor.beğen features you want from a lot of advantages. You can be informed about our campaigns or promotions.
3. Can you shop without a member?
Yes. Registered Users also can you benefit from our tamamlayabilir.indirim your purchase.
4. How can I update my membership information?
Login Once this is done the 'My Profile' page from the Member Information Update can.
6. What should I do Forgot your password?
If you have forgotten your password, members at the inlet section 'Forgot password' link, click, it is enough to type your email address in the box on the page that you specified when you became a member. You can change your password inside your e-mail address, you can create a new password link gönderilecektir.gel the link.
7. Have your system after their enrollment information will be shared with other companies?
'' Personal Data Protection Law, '' according to the message that you provide us your personal information be shared with 3rd parties or institutions is certainly not the case.
Order Related Questions
1. Can I change my order?
You need to contact our Customer Service team with your order changes. If you make changes to your order about your product ships. Our customer relationships serve during business hours. 0216 388 57 51 (3hat) number from 09: You can reach between 00-17-00.
2. How do I'll follow my order status?
After you make your order entry Members' Account-Orders You can view the screen. Ships can view the current status of the products from the Cargo Tracking screen.
3. What payment options can I use my shopping?
Credit Card and your shopping, mail order, you can use the door Transfer and payment options. You can benefit from a 5% referral discount. Mail Order our choice you can make a pleasant shopping using our sixth installment Without Interest possibility.
4. Transfer / EFT What should I do after I realized my payment?
Once your payment is info@selvihali.com.t is to submit your statement.
5. How soon will I receive my order?
Your order will be delivered to ship within 2 business days after confirmation of your average pay. Special days and weeks with the official holiday period, the product may be a delay between 1 and 2 days of delivery.
6. What do I make installment purchases with credit cards?
In advance purchases you make of our site, you can use credit cards for all domestic banks. In Installments shopping World, Bonus, Maximum Axess, installments can make your order with your credit card CardFinans and paraffin.
7. Is the KDV included in the price of the products I received?
KDV is included in all prices you have seen on our website.
8. What do you do if your product is in stock I have ordered?
Rarely, though that may be encountered in such cases, as soon as you are realizing you do not return the money to the victims on behalf of our valued customers.
9. Distance sales contract and what is the pre-disclosure forms?
Online shopping arranged for remotely conducted sales as consumer protection and the legal text to be read and approve before creating the consumer's order.
10. My bill will be sent to me how?
Cypress Carpeting Your E-Archive is within the scope of the bill in the bill will be forwarded to mailinz 1 week.
11.Kargo Fee Is Included my order?
Charge your cargo orders over $ 1000 and belongs to Us. Returns and changes in product costs and on the 2000 TL shipping belongs to us. 2000 TL and change your six orders and return shipping fees are the buyer (client) belongs.
Selvin 12. How can I get information about news and innovations on the carpet?
Selvihali.com.t member while being situated opposite the mailing list option '' I want to be informed about the campaign 'simply select the option. Also located at the bottom right of the page in www.selvihali.com.tr, our website 'SELVİ E-NEWSLETTER SUBSCRIPTION to Register Now!' 'Option to the e-mail address, to stop sending notification e-mails to you. Collection of social networks (Facebook, Instagram, Pinterest) You can also follow us out.
Returns and Exchanges Questions
1. What is the return and the right to change?
Please send us by paying the return shipping fee for exchange transactions and need to contact our customer service representative gerekmektedir.ür be forwarded to us by creating products for refund after you have received gerekmektedir.ür under the Cost £ 2000. Product cost £ 2000 and higher shipping costs are paid for by us. Product exchange and return process is carried out only after we have received the product. Products should be reported demand for refund or exchange within 1 week. You are entitled to 14 days statutory changes and refunds.
2. Fees Returned How Much Time Checking In?
Since you Product extradition request is approved, the product reaches our side is returned within 10 days. The shipping when you shop our ödenmemektedir.site back, if if you use a credit card, the amount of product will be returned to the bank within 10 days. The next process is progressing with your bank's procedures independently of us. Transfer / EFT If your product fee payment will be refunded within 3 days of uninterrupted. If your mail-order payment process still continues within the Bank's procedures yapılmaktadır.Bu within 7 days from returning to the bank. Door commission payment and shipping fee if your product costs interrupted after paying at the door in cash edilir.kapı returned within 10 days if the credit card payment will be refunded within 40 days.
3. Return and Change in Shipping Belong To?
Product cost Returns and Exchanges in 2000 under the TL and paid by the Buyer. Product cost £ 2000 and over are covered by us.
4. Return and Change in Information How Much Time should Verde?
Refund and exchange information in Cypress Carpet customer service representative should be given for 7 days. Customer Contact Number: 0216 388 57 51 (3hat)